HOSSEINI, Mirza Hassan; 						MAHMOUDI MEYMAND, Mohammad; 						HEIDARVAND, Sanaz.
Examining the patient's satisfaction from Hospital Service Quality using the CRM (Cus-tomer Relationship Management) Model.
<strong>Journal of Entrepreneurship, Business and Economics</strong>, [S.l.], v. 3, n. 2, p. 16-40, dec. 2015.
ISSN 2345-4695.
Available at: &lt;<a href="https://www.scientificia.com/index.php/JEBE/article/view/29" target="_new">https://www.scientificia.com/index.php/JEBE/article/view/29</a>&gt;. Date accessed: 04 nov. 2025.